When placing an order through our online shop, you can choose to have the products delivered to you by DExpress, or to pick them them up in person at our office in Belgrade.
Delivery by DExpress
After we have received your payment, the products will be dispatched within 24 hours. Delivery time is within 1 or 2 working days. The DExpress courier will contact you via phone.
Delivery to DExpress parcel machine
After we have received your payment, the products will be dispatched within 24 hours. Delivery time is normally within 1 or 2 working days. Please provide your phone number in order to receive SMS notification with a confirmation code when your parcel arrives.
You are welcome to come and collect your products at our offices in Belgrade the same day that we have received your payment.
In both instances, you need to bring a valid ID to collect the products.Take into consideration that the client, the payer and the recipient must be the same person.
The package is fully insured, and in the extremely unlikely case that the package is lost or damaged, we will re-ship the items or refund your money.
The products are encased in protective wrapping and placed in a discreet, unbranded padded package.
If a delivery delay occur or if the ordered product is out of stock, we will always contact you by email to give you details about the delivery.
At the moment the shipping price is formed by the costs for insurance and “Cash on delivery”.
Please note that every delivery has 0.50% additional costs for insurance and 0.50% additional costs if you choose the method “Cash on delivery”.