Payment

The Law on the Prevention of Money Laundering and Terrorism Financing (Official Gazette of the Republic of Serbia, no. 113/2017, 91/2019, and 153/2020) stipulates that a person purchasing goods in the Republic of Serbia may not make a cash payment exceeding 1,160,000 dinars (10,000 euros in dinar equivalent) within the previous 365 days from the date of purchase.

If you would like to lock in the current price, there are several options available:

In-person pickup at our office:
You can place an order through our website, select your preferred payment method (cash or bank transfer), and choose the “In-person pickup at the office” option. This way, the current price is locked in until the end of the business day, regardless of the payment method.
Alternatively, you can call us directly to place your order and arrange the payment. During the call, it’s important to clearly state that you wish to lock in the price, which will also be valid until the end of that day.
If you wish to lock in the price outside of our working hours, you can do so in the same way via our website. A proforma invoice created after working hours is valid until 6:00 PM on the next business day.

Delivery by courier service:
In this case, your price is automatically locked in. If you select “Payment via bank transfer,” the invoice must be paid by the end of the business day. For the “Cash on delivery” option, the price remains locked in and you will receive the product(s) at that same rate.

If, for any reason, you’re unable to complete the bank transfer within the same day, that’s not a problem — simply contact us the following day so we can update the price according to the current market rate. The same applies to orders placed with the “In-person pickup” option.

Yes, there is. If you choose delivery via courier service, the maximum value of one shopping cart is 760,000 dinars. If you have ordered products exceeding 760,000 dinars for delivery, your package will be sent in two (or more) parts up to the maximum limit, and you would pay a single delivery fee – 630 dinars for home delivery or 590 dinars for parcel locker / parcel shop delivery.

With any delivery option you choose, there is a delivery insurance fee amounting to 1,3% of the total price of your products.

If you have any questions regarding the delivery of products that exceed the limit for sending in one package, feel free to contact us at tavex@tavex.rs or call 062 888 6666.

Payments for products valued over 1,160,000 dinars (10,000 euros) can only be made via bank transfer, in accordance with the Law on the Prevention of Money Laundering and Terrorism Financing (Official Gazette of the Republic of Serbia, no. 113/2017, 91/2019, and 153/2020). The 1,160,000 dinar limit applies to cash payments within the previous 365 days from the date of purchase.

If you place an individual order on our website exceeding 1,160,000 RSD (10,000 EUR), you will need to make the payment based on a proforma invoice you will receive after confirmation. Once the payment is confirmed, we can send the products via courier or you can come to our store to pick them up.

All payments are exclusively in RSD (dinars). You can pay for each order via bank transfer (bank transfer, payment slip) or in cash.

Payment by card is not possible.

Once you have placed an order through the online shop, an advanced offer containing the payment details will be sent automatically to the email address that you provided during the checkout process. When making the payment via transfer, the funds should be sent to one of our bank accounts listed on the invoice. When making the bank transfer, you can refer to the order number.

Yes, you can for all the orders from our website.

The client, the payer and the recipient must be the same person, whether you pay by bank transfer or cash